===My Experience====

I bought a P4PE MB, after some months (little hours, it did not boot
when cold...nothing, no post/no video no beeps. Anyway, I checked on
line and found a few people had the same....Asus gives 3 yeras
warranty. So, I requested a RMA number, but after 2 days didn't get
an answerr, so UIi phoned them in CAif.

The lady was nice, apoligized and gave the RMA # on the phone. Yes, I
did try tech, and the phones were "busy"...but,, I di my work firts so
I knew it was a not to be solved on the phone.

The board swap (I'm in NY) tool about 10 days total...and I've had no
trouble.

I'd only say, be clever when you call for tech...first are you
expereinced and have you done some web-research? OK, you shouldn;t
have to...but it's in your benefit.

Secondly, I found that even calling cuistyomer service...who did
answerr the phone, allowed me to transfer to Tech...just tell them
that you firts did all the things, send email or whatever and didn't
get help.

Today, (to bad) every company isn't as good as before....but ASUS
still is pretty good. Also, I've been very happy with Intel's support
of CPU's and MBs....ok...in most casess this means a swap...rather
than detailed tech. But, I think, if you have a newbie question, or
strange question, you have a good chance to get a few good replies on
rhis newsgroup.....

The world has changd...not always for the better! I still think Asus
is pretty good.....I can say that the amount of bad/failed Abit boards
I've seen are MUCH worse.

Anyway, that's my opinion.....












On Thu, 20 May 2004 20:48:51 GMT, Bucky wrote:

On Tue, 18 May 2004 09:12:34 GMT,
wrote:


From ASUS Web Site:

Technical Support
Motherboard and General Product Support:

For ( USA and CANADA Customer only)
please visit our website at
http://helpdesk.asus.com to obtain a
technical support case number before
talking to our technical support agents.

What is doesnt say is whether there's a charge for those phone calls.
Are they pay per incident, or free for a certain amount of time. If
they are free, how long are they free for (1 year, 3 years, etc...

Also, what kind of response times are there for email support ?

Thanks


Early this year, I had a problem when I assembled my PC with the ASUS
motherboard. I called tech support and after a minute or two on hold,
I got a person that took my phone number and said they would call me
back.

I waited 24 hrs and then I called again, with the same results. This
time I told them I had waited a day, they apologized and put me thru
to the next available tech. I called at peak times.

Not as good as some, but barely acceptable for today's market. I got
my answer and the tech was competent. NO CHARGE.

The tech support center was in Louisville, KY, a local call for me.
It could be in India or Pakistan by now.

Quickest reply is to post on this board. Don't jump at the first
reply, wait for a few responses and go with the consensus.