On Tue, 18 May 2004 09:12:34 GMT,
wrote:


From ASUS Web Site:

Technical Support
Motherboard and General Product Support:

For ( USA and CANADA Customer only)
please visit our website at
http://helpdesk.asus.com to obtain a
technical support case number before
talking to our technical support agents.

What is doesnt say is whether there's a charge for those phone calls.
Are they pay per incident, or free for a certain amount of time. If
they are free, how long are they free for (1 year, 3 years, etc...

Also, what kind of response times are there for email support ?

Thanks


Early this year, I had a problem when I assembled my PC with the ASUS
motherboard. I called tech support and after a minute or two on hold,
I got a person that took my phone number and said they would call me
back.

I waited 24 hrs and then I called again, with the same results. This
time I told them I had waited a day, they apologized and put me thru
to the next available tech. I called at peak times.

Not as good as some, but barely acceptable for today's market. I got
my answer and the tech was competent. NO CHARGE.

The tech support center was in Louisville, KY, a local call for me.
It could be in India or Pakistan by now.

Quickest reply is to post on this board. Don't jump at the first
reply, wait for a few responses and go with the consensus.