Most OEM technical support is nearly non-existent.
Dell is better than most, but unless you are quite computer literate, you
will find them of little help. By that I mean you will have to trouble shoot
and be able to open your computer and work with it's insides as directed by
the tech that you contact.

Also, this URL might give you an insight to the problems with Dell's Tech
Support.

http://www.consumeraffairs.com/computers/dell_svc.html

"Tanya" wrote in message
...
hello,
i'm helping a friend buy their first pc and had heard that dell
technical support had deteriorated.
would anyone know whether that is the case?
THANKS!