Technobarbarian wrote:

"Tanya" wrote in message
...
hello,
i'm helping a friend buy their first pc and had heard that dell
technical support had deteriorated.
would anyone know whether that is the case?

"Deteriorated" is putting it mildly. Nearly non-existent is more like
it. Individuals get Indians who get paid for getting rid of callers as fast
as possible, regardless of whether or not they solve your problem. Corporate
users talk to Americans who get paid for solving problems.

Those "corporate users" include buyers through the Small Business Division,
something that anyone can do.

Larry