have your tried using system restore to a time before the problem started?
start-allprograms-acessories-systemtools-systemrestore

if you want good answers then you have to provide much more detail of what
lead up to the problem and what you have already done to troubleshoot.
otherwise, short of trying system restore, all that can be suggested is that
you reload all the software on your system.

"CJL" wrote in message
news:y2wLc.4986$_K2.2629@lakeread02...
My in-laws just purchased a Dell Dimension 2400 and are getting the Blue
Screen of Death and a mem dump error whenever they open Internet Explorer
or
Outlook Express. Numerous calls the tech support and reinstalling XP Home
have not helped. Any ideas where to look to solve the problem besides
calling tech support. Does Dell provide in home service under warranty?

Thanks