On 08/01/2018 23:10, philo wrote:
[....]
My wife indeed powers it off with the switch. It has not been used
enough for the heads to be "burned out."

That is a major part of your problem. If you power it down from the
control panel the printer parks the print head and then caps it. If
you just shut it down the ink in the nozzles will dry and clog them.



I was referring to the switch on the printer. It is shut down properly.

Anyway it's working now so will not be needing a new one.

C'mon, Philo! ;-)

What did you do to fix it?!!!!

--
David B.