I was just thinking how wonderful life was, when johannes
opened his gob and said:

Seems fair enough. As vendor told you: "This should not be a complex
process". Why start by mistrusting the vendor before you know?

I am within my rights to reject a product as faulty.

A vendor does NOT have to get a returns number from a manufacturer as
this vendor says. I start mistrusting people when they start lying.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.