In article , Eric Stevens
wrote:

click on the system requirements tab for whichever version you have
(not that it matters since they're all the same):

http://spyder.datacolor.com/portfolio-view/spyder5express/
http://spyder.datacolor.com/portfolio-view/spyder5elite/
http://spyder.datacolor.com/portfolio-view/spyder5pro/
Windows 7 32/64, Windows 8.0, 8.1 32/64, Windows 10 32/64
Mac OS X 10.7, 10.8, 10.9, 10.10

That was true until a few weeks ago.

what changed?

The non-performance of the file
management software has obviously caught the 'help' staff by surprise.
It affects both Spyder 4 and Spyder 5 and I suspect it will also
affect Spyder 3.

that sounds like a bug which will be fixed, unless it's something
specific to your system which they can't reproduce.

bugs are not the same as being incompatible. the specs say it's
compatible with win7 and later, so whoever told you it's not compatible
with win7 is wrong.