Joel wrote:
On Saturday I contacted Dell regarding a purchase I made of a Dell E510.
I asked the agent if the operating system DVD was in the box being
delivered on Thursday this week. When I ordered the system it said that
the backup DVD was included, but on the check-out list it wasn't listed.
The agent told me it wasn't and that he would ship out the DVD, and I
would have it next business day at no charge. Sure enough a DHL truck
just dropped of the box which contained not only the Operating System
DVDs but all the other support CDs. I then received a phone call from
the agent at Dell asking if I received the disks. I feel that was a step
forward for Dell. Maybe they are actually listening to its customers
regarding support.

I just had that same problem with Dell...I purchased an XPS system and
it came with no backup DVD. They did send me the operating system DVD,
but no other support DVD's. Which others did you get? I felt I should
have gotten others for the programs installed by Dell, and also the
drivers for my add-ons.

Beth