I have never used them but I know a lot of other RMA depts. will explain
that its just the bare faulty components that they want and you should hold
onto the extras. It seems a bit harsh as your now out the expense of buying
new leads etc... I learned that lesson from a mate who returned his faulty
monitor to discover that the stand etc.. wasn't with the replacement one.

Sorry about your problem but surely if you give them enough woe they should
get you sorted better.

Robin