Sorry but I set him up with Outlook Express so I doubt if his settings
are going to help you there. I suggest you contact Artec (714-854-7750)
or email (http://www.artec-us.com/Tech_support_form.htm). They might
just surprise you. I was impressed with the tech help when I called
about an installation problem. You might also try emailing Netscape for
help.

Czuba wrote:

Hi Tom: I know exactly what you are talking about. Is there any way
you can check and see what your friend's setting or folder he is using
for email setting? Mine is set to C:\ScanPanel/TmpMail and that is
where I find my scanned image, so I know the scanner works. Now if I
could just get the image to appear automatically in the email like it
should with using the "one touch email button", I would be happy.
Thanks for any help or suggestions. Kathy C.

tomcas wrote:

I recently installed this scanner on a pc for a friend and from what I
recall you can make the setting changes through the Scan Panel
application. Usually you can access this by double clicking on the
Scan Panel Icon next to the system clock. If for some reason the icon
is not there it probably needs to be configured to auto start with
your pc or it somehow got removed from your StartUp directory. In any
case you can always access it by StartProgramse+ 48UScanPanel. Once
you've opened ScanPanel click on the settings button (looks like a old
street sign post). Then click on the email tab and make your setting
changes. Sorry, I can't remember much more but you will probably find
better help at the OEM site which is http://www.artecusa.com/
Tom

Czuba wrote:

I recently uninstalled my Memorex scanner (Mem48U) due to problems
with Netscape and/or memory, and now I cannot get it to function the
correct way for "one button email", when reinstalled. The other "one
touch buttons" work fine. When I click on the "one button email", my
scanner scans the image, and a new email opens in Netscape. However,
my image is not included. . Even though the manual states it is
for "Outlook Express", I was previously able to use the "one button
email" to scan my image and have it directly delivered to my email -
(Netscape Communicator 4.8). I have since upgraded to the latest
version of Netscape (7.02), which solved my Netscape/memory problems
I believe it might just be something simple like a setting, but I
have been looking for days, and can't find the source of my
problem. I would appreciate any help. Thanks. Kathy C.