On Thu, 12 Feb 2004 23:11:02 +0000, Don Moody
wrote:


Unfortunately, there simply is no history and almost no pride in supply
of computer products and services. It's a box-shifting business with no
long term horizon. It is not mature. It hasn't yet separated into the
cheap price and no value trash versus the slightly more expensive price
and full value service streams.

It has to a certain degree round here although one dealer seems to
live on no value trash with full value service at an expensive price.

Look at the usual postings in ucv, so many are after the cheapest
price then whinges when they have a paddy when the service is poor.
Everyone wants service but doesn't want to pay. It can't mature until
the customers realise that they need good service and will start to
pay the extra 5% or 10% to get a better service.

I wish the suppliers would read what
John Ruskin had to say 150 years ago about good business deals. His law
of business is that if you pay too little you wind up with nothing
because what you buy will not do what you bought it for.

Yep, also loko at the Terry Pratchett books about upper classes and
poverty. They always seem broke becuase they have old furniture. They
have old furniture becuase they paid a lot more in the first place and
it lasted for much longer. Cheap in the long run but more expensive up
front.

Whereas if you
pay a little more for something that does do what you want, you have
value for your money. It requires a customer educated to pay enough, and
a supplier educated to deliver enough.

So I'm not bothered about people who say they are leaving Demon because
they can buy something cheaper (and inevitably nastier) elsewhere. I am
bothered when Demon doesn't deliver value it could so easily deliver.

Don