On Mon, 02 Aug 2004 08:23:35 GMT, Tyler transmitted this:

On Sun, 1 Aug 2004 10:27:53 -0400, HH transmitted this:

Also, from the Compaq FAQ, you might check:
Q) How do I prevent getting Blue Screens or freezeups while using the Compaq
DVD player?
A) Look for a file named SCSI1HLP.VXD(or SCSIHLP.VXD) in the
Windows\system\iosubsys directory. If there, rename it toSCSI1HLP.OLD, then
reboot.

That was one of the first things I had him do when the DVDs starting locking the
computer up.

I'll tell him about Selective QuickRestore, I hope it works. Thanks!

Okay, the icons are both deleted, anyone know where the program the icons point
to is located? He found C:\Compaq\Support and said there wasn't anything there.

TC

TC

HH


"HH" wrote in message
...
Unless it has been deleted, there should be a Compaq Support desktop icon
or
Start Menu item. Select that, then Restore, you should then be able to
select the restore for the DVD player software. Selective QuickRestore is
a
feature of the 5352, as long as the original operating system (98 or
98SE)
is still installed.
HH

"Tyler" wrote in message
...
On Fri, 30 Jul 2004 06:24:25 -0400, HH transmitted this:

Might try a Selective Restore on the Compaq DVD Navigator/Player.

Okay, how would I tell him how to do that over the phone? I don't want
to
be
the one that talks him into accidentally wiping his drive.

TC

HH

"Tyler" wrote in message
.. .
Hi, a friend of mine installed/uninstalled a Dazzle flash card reader
in
his
Presario a while back, and ever since, the DVD drive won't play DVDs.
No
clue
if the two things have anything to do with each other.

Audio CDs play fine in the drive, data cds work, but the DVDs go to a
black
screen and even ctrl+alt+del doesn't bring it back.

I'm thinking a shared file might have gotten deleted, but being I'm
not
right
there to see, I'm at a loss.

He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to run
the
dvds, but
the interactual player from one of the DVDs had the same problem.
Apparently
the data portion of the DVD ran, but the menus and movie won't come
up.

Thanks for any help,
TC