Hi!

B) *She can read from the drive but not write to it.

What's the next step? * Running chkdsk?

If the drive is readable, back up everything that is on it. I strongly
suggest that you do NOT run chkdsk (it cares only about file system
consistency, and will destroy data to make the filesystem consistent).
But if you simply must, or feel that it will help, back up the data
first.

C) *She has to keep her client records for years to come. *Should she
also burn CD's to hold them. *Should she print them out?

Never put all your eggs in one basket, so to speak. If the information
is this valuable, it should be stored across multiple, differing media
in various physical locations.

Interestingly, she bought a second USB flash drive and it wouldnt'
work either. *It didn't display the slightest message when she plugged
it in. * The guy at Office Depot where she bought it said her OS was
old (she has XP SP2, but she didnt' remember that.) and he said it
couldn't find the drivers! *Turns out the drive was too fat to go into
one USB slot, but it worked fine in the other!

Nearly all USB mass storage devices (external hard drives, flash
drives, etc...) use the generic mass storage class drivers built into
the operating system. There are few exceptions, mostly older hardware.
Any version of Windows 2000 or later has built in mass storage class
drivers that will work fine for just about anything.

William