Contact details for nightmare problem with Komplett?
On Mon 25 Feb 2008 01:48:17, Simon Finnigan
wrote:
"John D" wrote in message
...
I am in the UK and have bought a hard drive from Komplett (who I am
told are headquartered in Sandefjord, Norway).
I have had problems with a 750GB hard drive Komplett has supplied
due to incompatibilities with a PCI-SATA card I bought from
Komplett.
The problem is I can't get a reply from Komplett's after-sales
service department despite many mails
over the last three months. My first email was in December 2007,
only two days after the hard drive arrived and wouldn't work.
I can't even get a complaint lodged with them because the ironic
thing is that complaints too go to !
-----------------------------------------------------
QUESTION: How can I contact someone who can review or supervise
so I can get a reply or make a complaint?
-----------------------------------------------------
WHAT I HAVE LOOKED AT: ....
Komplett have a UK address for returns: c/o PFWW, Siskin Parkway
West, Middlemarch Business Park, Coventry, CV98 9XX. What or who
is PFWW and how can I phone them?
On the Komplett UK website I have seen the number 08712 770 024
but would much prefer a landline contact number which is
discountable. However SayNoTo0870 does not list Komplett.
Is there an email address for anyone in any position of authority
at Komplett?
I have looked at the UK company register at Companies House to see
if Komplett is a registered company with named directors but I can
not see which if any of the entries listed their is the UK part of
Komplett.
At one time Komplett were not bad to deal with but it seems they
have gone a long way downhill since then. I want to resolve this
and then never deal with Komplett again.
Get in touch with your credit card company and get them to sort the
problem out.
That's a route I haven't tried. Good idea.
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