Amazon - Amazing Service
 

Having read all the amazing service, 'Bought something, turned up, wow'
threads I thought I'd give a mention to what actually is amazing service.

Having have a few things go wrong from Amazon and dealt with their returns
department, its got to the point that I will always buy there 1st even if
its more quite a bit more expensive. Its a shame they dont sell a big range
of computer parts.

These guys show the world how returns should be done. They are so
overzealous about it at times its mental, it causes problems, but these are
problems you are happy to solve in you own time.

1. Archos Hard disk MP3 player, just stopped working, it was about 10 months
old. Returned it and 10 days after they *acknowledged recipt*, they said
really sorry cant get another so refunded me.
2. Gamecube, slightly faulty, new. As soon as received, acknowleged and
instantly refunded postage, taking note of the postal type I used (special
delivery). Placed and order for a new one. Interestingly also I
accidently said my game was faulty, so they sent me another. Oops. Sent it
back.

That, mr computer vendor is how it should be done.

On Fri, 17 Dec 2004 13:51:45 -0000, "Sunray"
wrote:

Having read all the amazing service, 'Bought something, turned up, wow'
threads I thought I'd give a mention to what actually is amazing service.

Having have a few things go wrong from Amazon and dealt with their returns
department, its got to the point that I will always buy there 1st even if
its more quite a bit more expensive. Its a shame they dont sell a big range
of computer parts.

These guys show the world how returns should be done. They are so
overzealous about it at times its mental, it causes problems, but these are
problems you are happy to solve in you own time.

1. Archos Hard disk MP3 player, just stopped working, it was about 10 months
old. Returned it and 10 days after they *acknowledged recipt*, they said
really sorry cant get another so refunded me.
2. Gamecube, slightly faulty, new. As soon as received, acknowleged and
instantly refunded postage, taking note of the postal type I used (special
delivery). Placed and order for a new one. Interestingly also I
accidently said my game was faulty, so they sent me another. Oops. Sent it
back.

That, mr computer vendor is how it should be done.




Pity they aren't so good over selling games. I'd had a game showing
'In progress' for a week (starting a couple of weeks ago - before any
serious Christmas rush). My email asking what's going on was given a
personal response (admirable) with a promise to follow up and rectify.
Nothing happened. I phoned them 3 days ago and spoke to the same
person who had failed to respond. With a web page in front of me
saying 1 remaining, he was telling me that the page in front of him
was saying 1 to 2 weeks delivery. I told him to cancel and after I had
refreshed my page it increased to 2. Soon after I thought I'd try
re-ordering, paying for f/c post. For 3 days now the order status has
been stuck on 'DispatchingSoon' and expected delivery of today, with
no option to cancel. I'm off now to search for it in the shops,
probably in vain, and Amazon will never get another order again, even
if they are cheaper. It's not worth the hassle.

And the pile of books I ordered was somewhat erratic in dispatch too,
so I'll be looking for another book supplier.

MJ

"Graham Murray" wrote in message
...
writes:

For 3 days now the order status has been stuck on 'DispatchingSoon'
and expected delivery of today, with no option to cancel.

Amazon do seem to have become bad in that respect recently. At one
time when something showed 'usually dispatched within 24 hours' then
you could expect it to be delivered either the next day or the day
after. Now such items can stay in 'dispatching soon' state for
days. Plus they have started sending even moderately sized packages
via parcelforce who do not deliver on Saturdays.

Yeah I noticed that. It is Christmas tho

Sunray wrote:

"Graham Murray" wrote in message
...
writes:

For 3 days now the order status has been stuck on 'DispatchingSoon'
and expected delivery of today, with no option to cancel.

Amazon do seem to have become bad in that respect recently. At one
time when something showed 'usually dispatched within 24 hours' then
you could expect it to be delivered either the next day or the day
after. Now such items can stay in 'dispatching soon' state for
days. Plus they have started sending even moderately sized packages
via parcelforce who do not deliver on Saturdays.

Yeah I noticed that. It is Christmas tho

I've had the same experience. I tried emailing them and just got a
standard response although they did say something about giving me a gift
certificate as compensation for having to wait so long. A few days later
I phoned them and they seemed to be in some disarray - they guy on the
end of the phone couldn't work out why my order hadn't been sent - one
screeen said it was ready to go while another screen said there was a
problem. Fortunately I must have got someone helpful this time because
he chased things up and the package arrived the next day. Unfortunately,
one of the CD cases was empty so I'm waiting to see what happens with
the replacement.

When I last used them they were great but their current standards are
poor.

Cheers.

James.