DABS "Warranty Repaired" B-Grade return.
Pre Purchase.
- I enquired as to whether a "used" item may be returned in the 7-day period under ticket #8744-137044426-6115, citing the specific item link (laptop). - Dabs to quote "anything you purchase from us can be returned within 7 working days". So fair enough, I purchased, arrived today, but "Warranty Repaired" it is not. Receipt. - Booting from cold, desktop colours & text appear normal - A flicker was noticed within a few minutes (not set to auto-dim) - Some minutes later the laptop jumped to a sudden "whiteout" Plugging an external monitor into the laptop showed NO such whiteout. Thinkpad Vantage exhibited the same "whiteout". Rebooting showed a normal display at first, but then jumped to "whiteout". The whiteout is not correctable. Telephoned Lenovo. - "Either LCD &/or planar have failed" - "That a supposed warranty repair has been effected & failed is a concern" - "We recommend you return it for a refund" For a photo of this rather bizarre failure for an Intel GMA: http://img37.imageshack.us/img37/8408/r61ifail.jpg That was the first whiteout, after a few more minutes it was total. Problem. Dabs website "r" button will not accept a DSR return on this item because "Customer Too Late for DSD", which is in direct conflict of the pre-sales communication so I am not happy. I am awaiting a customer services response, anyone any experience? |
DABS "Warranty Repaired" B-Grade return.
On Wed, 1 Jul 2009 10:51:05 -0700 (PDT), "js.b1"
wrote: Problem. Dabs website "r" button will not accept a DSR return on this item because "Customer Too Late for DSD", which is in direct conflict of the pre-sales communication so I am not happy. I am awaiting a customer services response, anyone any experience? Do not return it under DSR return it under sale of goods act: 1. it is faulty, 2. you are rejecting the goods 3. you require a refund. |
DABS "Warranty Repaired" B-Grade return.
On Sun, 12 Jul 2009 09:04:16 +0100
Steve wrote: On Wed, 1 Jul 2009 10:51:05 -0700 (PDT), "js.b1" wrote: Problem. Dabs website "r" button will not accept a DSR return on this item because "Customer Too Late for DSD", which is in direct conflict of the pre-sales communication so I am not happy. I am awaiting a customer services response, anyone any experience? Do not return it under DSR return it under sale of goods act: 1. it is faulty, 2. you are rejecting the goods 3. you require a refund. Agreed. Even if the system did let you DSR it you'd end up paying for P&P, which you don't want to do when it's their cock-up. |
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