Never buy from PC World
Hi Everyone
I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. I bought a KVM switch from them a few weeks ago, and it worked fine at first, so I didn't bother keeping the receipt. However, earlier today, it stopped working, so I took it back to PC World to get it replaced. I spoke to the manager, who was totally unhelpful and refused point blank to do anything about it because I didn't have the receipt. I pointed out that it is not actually a legal requirement to produce a receipt (and anyway, would you keep a receipt for a low-value item that worked OK at first?), but he didn't care. No receipt, no exchange. End of story. Also end of any chance of my shopping at PC World ever again. But I guess PC World doesn't care about that, even though I am responsible for all IT purchasing for my company as well as buying the occasional piece of kit for home use. I can't believe that PC World think it's OK to be so awkward over such a low value item and lose a customer forever (and possibly lose a few more if any of you decide to act on my warning and never buy anything from them). I've written to their head office asking for their response: watch this space. Best wishes Adam |
On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote:
I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. True of the whole Dixons Group. (tale of woe...) Don't mess with head office. Go to Trading Standards! -- [Davism - a condition by which the sufferer experiences an inability to give concise answers, express reasoned argument or opinion. Usually accompanied by silly noises and gestures - incurable, early euthanasia recommended. |
1) You didn't keep the receipt. It may not be a legal requirement, but
I expect some proof of purchase is. 2) You didn't keep it as you said that the item was cheap...you took a gamble...and lost. If it was that cheap get another one, get a life and KEEP THE RECEIPT! People like you just make it difficult for the rest of us. -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. |
I ordered a Logitech laser mouse from PC World online - cheapest price anywhere at the time. It was faulty, so it took back to my local branch and they swapped without a quibble. I kept the receipt, though:-) |
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In article , Adam
says... Hi Everyone I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. I bought a KVM switch from them a few weeks ago, and it worked fine at first, so I didn't bother keeping the receipt. However, earlier today, it stopped working, so I took it back to PC World to get it replaced. I spoke to the manager, who was totally unhelpful and refused point blank to do anything about it because I didn't have the receipt. I pointed out that it is not actually a legal requirement to produce a receipt (and anyway, would you keep a receipt for a low-value item that worked OK at first?), but he didn't care. No receipt, no exchange. End of story. Also end of any chance of my shopping at PC World ever again. But I guess PC World doesn't care about that, even though I am responsible for all IT purchasing for my company as well as buying the occasional piece of kit for home use. Actually you're the dumb **** and PC Worlds were in the right. You must be able to produce proof of purchase. Even in SOGA it states this. -- Conor "You're not married, you haven't got a girlfriend and you've never seen Star Trek? Good Lord!" - Patrick Stewart, Extras. |
In article , Bob Eager
says... On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote: I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. True of the whole Dixons Group. True of any retailer with any common sense. Only a complete ****wit of a business would give a refund without proof of purchase. -- Conor "You're not married, you haven't got a girlfriend and you've never seen Star Trek? Good Lord!" - Patrick Stewart, Extras. |
In article , Bob Eager
says... On Sat, 10 Sep 2005 20:32:00 UTC, (Andrew MacPherson) wrote: I'm not at all sure there's any legal right to a refund/swap without proof of purchase. From the FAQ re the Sale of Goods Act, off the DTI website: Q7. Do I have to produce a receipt to claim my rights? No. In fact the trader doesn't have to give you a receipt in the first place so it would be unfair to say that you had to produce one. However, it might not be unreasonable for the shop to want some proof of purchase, so look to see if you have a cheque stub, bank statement, credit card slip etc., and this should be sufficient. So...it's not entirely clear cut. Yes it is. No proof you bought it there, i.e receipt, credit/debit card receipt/ shops own stickers and you can go whistle. -- Conor "You're not married, you haven't got a girlfriend and you've never seen Star Trek? Good Lord!" - Patrick Stewart, Extras. |
Conor wrote in
t: In article , Bob Eager says... On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote: I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. True of the whole Dixons Group. True of any retailer with any common sense. Only a complete ****wit of a business would give a refund without proof of purchase. Proof of purchase is not necessarily a receipt - it's not beyond them to check to see if they have sold a KVM recently to your credit card (assuming this wasn't a cash payment)... |
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