Circuit city warranty and laptop
 

Circuit city warranty

When I bought my extended warranty, they said everything except the battery was cover. Now there is a crack in the laptop case which is spreading and there help line says that it is cosmetic and not cover. Is this normal? Can I do anything about his?

Any physical damage is usually considered abuse, no surprise it won't be covered.

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"dashal" wrote in message ...
Circuit city warranty

When I bought my extended warranty, they said everything except the battery was cover. Now there is a crack in the laptop case
which is spreading and there help line says that it is cosmetic and not cover. Is this normal? Can I do anything about his?

It depends on the model. While it may not be covered by Circuit City's
extended warranty, Compaq may still replace the plastics, assuming it was a
bad batch of plastics (even if out of original warranty), and not due to
abuse. If enough of them failed, it's possible that Compaq will replace the
plastics. Now, the model and serial number of the unit would help,
though...

Think back to LTE386 notebook days at Compaq......

Mike Calkins
Houston, Texas, USA


"David B." wrote in message
news:UYYDb.135454$_M.691119@attbi_s54...
Any physical damage is usually considered abuse, no surprise it won't be
covered.

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"dashal" wrote in message
...
Circuit city warranty

When I bought my extended warranty, they said everything except the
battery was cover. Now there is a crack in the laptop case
which is spreading and there help line says that it is cosmetic and not
cover. Is this normal? Can I do anything about his?

true, but it would have to be a known problem with allot of complaints, they won't just do it for one out of the goodness of their
hearts.

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"Mike Calkins" wrote in message m...
It depends on the model. While it may not be covered by Circuit City's
extended warranty, Compaq may still replace the plastics, assuming it was a
bad batch of plastics (even if out of original warranty), and not due to
abuse. If enough of them failed, it's possible that Compaq will replace the
plastics. Now, the model and serial number of the unit would help,
though...

Think back to LTE386 notebook days at Compaq......

Mike Calkins
Houston, Texas, USA


"David B." wrote in message
news:UYYDb.135454$_M.691119@attbi_s54...
Any physical damage is usually considered abuse, no surprise it won't be
covered.

--


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"dashal" wrote in message
...
Circuit city warranty

When I bought my extended warranty, they said everything except the
battery was cover. Now there is a crack in the laptop case
which is spreading and there help line says that it is cosmetic and not
cover. Is this normal? Can I do anything about his?