Good Customer Service - Novatech
Problems with suppliers always get mentioned - here's a different tale.
Back in December 2005 I bought a PC Power Supply from Novatech. At 2 1/2 years into its 3 year warranty, the PSU failed. Manufacturer (Hiper) agreed to a warranty repair & supplied an RMA number, but stated that I had to include a copy of the purchase receipt. I didn't have a copy, so I contacted Novatech & asked pretty please could you dig through your records & send me a copy - as there was nothing in this for Novatech I didn't hold out a lot of hope. Within 24 hours I received a copy of the invoice through the post. My thanks to Steve Anders at Novatech. Sam |
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