| Page 1 of 2 | 1 | 2 |
|
|
|
Graphics card problems round 2 - Quick Answer Needed: Computer keeps freezing after switch on.
Right, to follow up on all the other messages about my XFX Geforce
FX5200 card in this thread (or broken thread on Google), they've sent the card back, saying it was okay. The following are the messages exchanged between myself and Propellerhead, the agent for Pine / XFX Force in the UK... ....they've been reasonably helpful to be fair, but I think this one's got them stumped. Note my comment to them at the end - dumbo me forgot to mention the TFT monitor, but the problem is a puzzling one all the same. To summarise, the card works, but not with my monitor. AND my monitor works, but not with my graphics card. The TFT monitor and the graphics cards are all analogue and not DVI. Okay, let's see the techys in here get their heads round this... Ian [your initial question...] My graphics card (PV-T34K-NT - XFX GeForceFX 5200 128MB DDR TV)has developed a fault in which my computer has been freezing as Windows (both XP and 98SE on my dual-boot system) has been loading (this is a progressive fault that has developed since a month after purchase). The fault is due to the graphics card (I`ve been informed it could be a memory error on the card) - my computer started to work normaly again after the substitution of the card with an alternative card. Due to the urgency of my work, I had to obtain an immediate replacement graphics card - I could not wait for a replacement to be sent to me. I now need the card either replaced or preferably the value of the card refunded (£69.99 in UK currency) - what is your retruns policy and how can I either get (preferably) a refund or a replacement (2nd option, as I had to purchase a replacement card). Many Regards, Ian A. Inman Advanced Materials Research Institute Ellison Building E001 Northumbria University Newcastle upon Tyne NE1 8ST England Tel: +44 191 227 3614 Fax: +44 191 227 3598 e-mail: [XFX - 14/1/2004 15:59:46] Hi, this sort of error can be caused by many factors, but if you can give us your full system hardware specification and more details on the problem, we may be able to suggest possible causes and solutions. We do have a returns policy whereby we can products in our workshop, faulty products are repaired or replaced, probably, though not necessarily, with a new product. we do not offer refunds, only the reseller can do that. Regards Tony [XFX - 19/1/2004 15:1:23] Hi Ian, now not booting at all with the card in, ok with another. Now have a returns number for you, RM10515. Please despatch card to : Propellerhead Support Centre, Langdale, Flag Lane, Penwortham, Preston, England, PR1 9TP. Please pack correctly for the journey, modified or damaged itmes may be refused. Please also put the RMA number on the outside. Regards Tony [you - 19/1/2004 17:4:8] Obviously it won`t be in it`s original packaging (I chucked the packaging out a month after purchasing - most faults show by then - and prior to the fault developing - this card being exception to th rule), but I`ll ensure it gets there safely. I know where there`s a suitable box plus packing. Thanks very much, Ian [you - 27/1/2004 14:14:46] Okay, I`ve got the card back now - I see you`ve tested it and found nothing wrong. However, the error as described above still persists with my TFT monitor (Phillips 17"), I`m afraid. I have therefore conducted a few more tests of my own. 1) I rechecked my PC with three alternative video cards (ATI Rage Pro, ATI Radeon 9200SE, Geforce 4 MX440) - no problems with the display whatsoever. 2) I have inserted the `faulty` Geforce FX5200 card in another PC and found that it does work. So I have the following situation. a) The card works, but not with my monitor. b) The monitor works, but not with the card. I`m beat, can you suggest anything? Ian |
Ian wrote:
Right, to follow up on all the other messages about my XFX Geforce FX5200 card in this thread (or broken thread on Google), they've sent the card back, saying it was okay. The following are the messages exchanged between myself and Propellerhead, the agent for Pine / XFX Force in the UK... ...they've been reasonably helpful to be fair, but I think this one's got them stumped. Note my comment to them at the end - dumbo me forgot to mention the TFT monitor, but the problem is a puzzling one all the same. To summarise, the card works, but not with my monitor. AND my monitor works, but not with my graphics card. The TFT monitor and the graphics cards are all analogue and not DVI. snip Have you deduced whether the card works with your TFT monitor, if the card is placed in another system and you try your monitor with that? Since the problem is directly related to the monitor and your system, then maybe the monitor is generating electrical noise or causing some kind of ground loop, which the other cards you tried are not sensitive to? If the card works with your monitor in another system, then the other system may be shielding it against the effects somehow. If you can work out what's different about the system it works in, with your monitor, you may be able to sort it :) Lee -- To reply use lee.blaver and ntlworld.com |
"Ian" wrote in message om... Right, to follow up on all the other messages about my XFX Geforce FX5200 card in this thread (or broken thread on Google), they've sent the card back, saying it was okay. The following are the messages exchanged between myself and Propellerhead, the agent for Pine / XFX Force in the UK... ...they've been reasonably helpful to be fair, but I think this one's got them stumped. Note my comment to them at the end - dumbo me forgot to mention the TFT monitor, but the problem is a puzzling one all the same. To summarise, the card works, but not with my monitor. AND my monitor works, but not with my graphics card. The TFT monitor and the graphics cards are all analogue and not DVI. Maybe your AGP voltage is a bit on the low side (prob. bad mobo or PSU)? You don't seem to mention which mobo you have (some are known to have problems), but many will allow you to monitor/change AGP voltage. Worth trying some monitoring software to check this, such as aida32 etc., but best to use one from the mobo manufacturer that's specific to your particular mobo. That's all I can think of, off hand. HTH -- Rob |
In ,
Ian wrote: To summarise, the card works, but not with my monitor. AND my monitor works, but not with my graphics card. The TFT monitor and the graphics cards are all analogue and not DVI. [Snip] 2) I have inserted the `faulty` Geforce FX5200 card in another PC and found that it does work. So I have the following situation. a) The card works, but not with my monitor. b) The monitor works, but not with the card. I`m beat, can you suggest anything? Ian So have you tried it in the other PC with your monitor or in your PC with another monitor? -- My real address is in the Reply-To and includes the .nospam. See http://www.realh.co.uk/contact.html for more reliable contact addresses. |
"Ian" wrote in message om... Right, to follow up on all the other messages about my XFX Geforce FX5200 card in this thread (or broken thread on Google), they've sent the card back, saying it was okay. The following are the messages exchanged between myself and Propellerhead, the agent for Pine / XFX Force in the UK... SNIP! Will it boot into safe mode? Tony |
"TMack" wrote in message ...
"Ian" wrote in message om... Right, to follow up on all the other messages about my XFX Geforce FX5200 card in this thread (or broken thread on Google), they've sent the card back, saying it was okay. The following are the messages exchanged between myself and Propellerhead, the agent for Pine / XFX Force in the UK... SNIP! Will it boot into safe mode? Tony It will 'sometimes' boot into safe mode (98SE and XP). However, the screen corrupts sometimes before Windows is even reached. Ian |
SNIP
To add to what I said, the alternative system I installed the XFX Geforce FX5200 card into, it's now done a wobbler with that as well. The motherboard on my home machine is a ASROCK K7S8X, with an Athlon 2600XP 333 MHz bus processor and PC3200 400 MHz memory running at 333 MHz (might the downclock on the memory affect things - doubt it myself). The alternative system I tried the card in is a museum piece, with an MS6119 BX2 motherboard, Pentium III 450MHz processor and memory running at only 100 MHz (and according to some around here, not supposed to be able to run XP, but does very well). Translated to English, it should take anything and the abuse it's had would make most machines explode into 1,000 bits. Ian |
|
"Ian" wrote in message om... "TMack" wrote in message ... "Ian" wrote in message om... Right, to follow up on all the other messages about my XFX Geforce FX5200 card in this thread (or broken thread on Google), they've sent the card back, saying it was okay. The following are the messages exchanged between myself and Propellerhead, the agent for Pine / XFX Force in the UK... SNIP! Will it boot into safe mode? Tony It will 'sometimes' boot into safe mode (98SE and XP). However, the screen corrupts sometimes before Windows is even reached. OK - have you tried it with all other cards and peripheral removed? Soundcards and other devices sometimes cause problems. Has your motherboard bios got adjustments for AGP voltage and/or drive strength? If possible try upping the voltage and increasing AGP drive strength. It may also be possible to flash the card with a different bios from another manufacturer - I had to do this to get my Sapphire Radeon 9500 stable (it had entech memory chips unlike many other 9500s and the sapphire bios wasn't quite right for it). You might also find that another PSU would sort it - worked for me with another AGP card problem. You may also find that your motherboard has a bios update available - again, worth a try. If all else fails ebay it with a clear description of the problem - XFX say card has no faults but it seems to be incompatible with your system so sold without guarantee. Somebody will buy it and there will be no comeback if the buyer has a problem because it was fairly described and not guaranteed - better than the bin and a good possibility that it will work OK on another system. Good luck Tony |
"TMack" wrote in message
"Ian" wrote in message om... "TMack" wrote in message ... "Ian" wrote in message om... Right, to follow up on all the other messages about my XFX Geforce FX5200 card in this thread (or broken thread on Google), they've sent the card back, saying it was okay. The following are the messages exchanged between myself and Propellerhead, the agent for Pine / XFX Force in the UK... SNIP! Will it boot into safe mode? Tony It will 'sometimes' boot into safe mode (98SE and XP). However, the screen corrupts sometimes before Windows is even reached. OK - have you tried it with all other cards and peripheral removed? Soundcards and other devices sometimes cause problems. Has your motherboard bios got adjustments for AGP voltage and/or drive strength? If possible try upping the voltage and increasing AGP drive strength. It may also be possible to flash the card with a different bios from another manufacturer - I had to do this to get my Sapphire Radeon 9500 stable (it had entech memory chips unlike many other 9500s and the sapphire bios wasn't quite right for it). You might also find that another PSU would sort it - worked for me with another AGP card problem. You may also find that your motherboard has a bios update available - again, worth a try. If all else fails ebay it with a clear description of the problem - XFX say card has no faults but it seems to be incompatible with your system so sold without guarantee. Somebody will buy it and there will be no comeback if the buyer has a problem because it was fairly described and not guaranteed - better than the bin and a good possibility that it will work OK on another system. Good luck Tony Been on the phone to XFX / Pine and subsequent to their tests, they just don't want to know. They seem to hinting there may be a problem with my motherboard (ASROCK K7S8X with an Athlon XP2600 sitting on it) as regards my card (their tests were done with XFX motherboards - hmm). The card has now been tested on two different systems with the same fault showing up (the Pentium III / MS 6119 board combo. making up the second config. does take 1.5/1.6 V cards, despite only being APG 2X - later revision???), thus on the face of it dismissing their incompatability comment. To be sure, I tested an old ATI Rage Pro, an XFX Gefore MX440 and my new card (Sapphire Radeon 9200 SX) on both without problems - XFX still won't budge. I've used two different power supplies (300W then 400W), so I've eliminated that possibility. The card is faulty, that's clear - I think I'm beat and it looks as though I'll have to write off the £70 I spent on it. XFX / Pine will not be receiving any more of my custom (what I really want them to do I'll not repeat). The replacement card is a Sapphire Radeon 9200SX card (128 MByte) and has given trouble free performance on my system - curiously (and this shouldn't happen to the degree it has), the performance of the entire system is now noticable better / faster than it was with the Gefore FX5200 card in (when it did decide to get out of bed). Then again I may have just got lucky with the Radeon card... Ian |
| All times are GMT +1. The time now is 07:00 PM. |
|
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
HardwareBanter.com