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View Full Version : Re: Problems with Presario 700 (711AU)


SFR
July 7th 03, 05:22 PM
> Now, I have read a number of posts from people with 700s which are locking
> up due to overheating. Compaq, of course, won't acknowledge my emails.
>
> If they send it back saying they can't see anything wrong with it, how can
I
> prove that it's not working properly? About the only thing I can think of
> it videotaping it.
>
> I'd also be very keen to hear from anyone else with a 700 or Evo N115 who
> has had similar problems. Perhaps if I can show other people have the
same
> problems, they won't look at me like I'm imagining it.

Hi !

First of all, there is a customer advisory available abouth this overheating
issue (see below, advisory that recommends a KBC (and BIOS, usually too)
update first)

Also, if this is not enough, usually heatsink replacement is suggested by
Tech Support if unit still under warranty.

Hope this helps a little bit !

Serge



http://minilien.com/?2ZmVk13QDe

---------------------------------------

customer advisory : "Presario 700xx And Evo N115 Notebooks May Overheat Or
Shut Down"

DOCUMENT NUMBER: PH020108_CW01 REVISION: 0
Presario 700xx And Evo N115 Notebooks May Overheat Or Shut Down

RELEASE DATE: June 2002
DESCRIPTION
Notebook operates slower, hotter or even shuts down.

SCOPE
All Presario 700xx and Evo N115 Notebooks with 1.x GHz processors with
Keyboard Controller BIOS (KCB) prior to rev. 11.16.

RESOLUTION
The above issue has been identified as an issue with the KCB thermal tables.

The KCB firmware prior to rev. 11.16 did not properly control the throttling
process when mouse/TouchPad activity would occur in parallel to the
throttling event. The end results are sluggish performance with respect to
the use mouse/TouchPad. This has been corrected in the KCB rev. 11.16
(SP21392) and later.

Compaq Softpaqs are available for download from the Compaq WEB site,
http://www.compaq.com/support/files/allsp.html or
http://www.compaq.com/support/files/notebooks/us/index.html or
http://web14.compaq.com/falco/sp_list.asp or
ftp://ftp.compaq.com/pub/softpaq/

NOTE: If the above KCB update does not resolve this issue, please have the
unit scheduled for service.


HARDWARE PLATFORMS AFFECTED: Presario 700xx, Evo Notebook N115

COMPONENTS AFFECTED: System/Processor Board

OPERATING SYSTEMS AFFECTED: Non-OS Specific

SOFTWARE AFFECTED:

THIRD PARTY PRODUCTS AFFECTED: None

DOWNLOADABLE FILES: SP21392

NOTICE: The information in this document, including products and software
versions, is current as of the Release Date above. This document is subject
to change without notice.

ęCopyright 2001, 2003 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial
errors or omissions contained herein. The information in this document is
subject to change without notice. Hewlett-Packard Company and the names of
Hewlett Packard products referenced herein are trademarks of Hewlett-Packard
Company in the United States and other countries. Other product and company
names mentioned herein may be trademarks of their respective owners.


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Rob King
July 8th 03, 10:34 AM
"SFR" <marre du spam> wrote in message
...
> > Now, I have read a number of posts from people with 700s which are
locking
> > up due to overheating. Compaq, of course, won't acknowledge my emails.
> >
> > If they send it back saying they can't see anything wrong with it, how
can
> I
> > prove that it's not working properly? About the only thing I can think
of
> > it videotaping it.
> >
> > I'd also be very keen to hear from anyone else with a 700 or Evo N115
who
> > has had similar problems. Perhaps if I can show other people have the
> same
> > problems, they won't look at me like I'm imagining it.
>
> Hi !
>
> First of all, there is a customer advisory available abouth this
overheating
> issue (see below, advisory that recommends a KBC (and BIOS, usually too)
> update first)
>
> Also, if this is not enough, usually heatsink replacement is suggested by
> Tech Support if unit still under warranty.
>
> Hope this helps a little bit !

Yeah I've seen those. Unfortunately I can't try them until the guy fixing
it throws up his hands and declares there's nothing wrong with it. :-)