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View Full Version : Re: Presario 5365/Win98SE - inexplicable shutdowns to a blinking cursor


July 1st 06, 10:03 PM
Mediamon wrote:
> Hi. I just posted this to alt.sys.pc-clone.compaq. Now I am finding other
> newsgroups that this topic is appropriate. But not sure how to forward
> original post to other related newsgroups without crossposting. So may
> apologies in advance. Follow-up set to alt.sys.pc-clone.compaq
>
>
> I'm helping a friend with his Compaq Presario 5365 running Win98SE on
> AMD K6-3D Cpu (400MHZ I think). Mobo manufacturer unknown with SIS 530
> chipset.
>
> Friend reports PC was acting sluggish and sometimes locking up. Says it
> possibly began after a Windows Update was cancelled in the middle of
> download.
>
> At the same time he syas Norton Anti-Virus 2003 Pro was acting funky, as
> NAV would not lauch from the system tray.
>
> So I uninstalled NAV 2003 with the intent on re-installing (and updating
> NAV via LiveUpdate).
>
> However following the NAV uninstall I observed PC shuts down at random
> times, usually after after 10-30 minutes after starting windows. The PC
> functions just fine until inexplicable shutdown. (PC shuts down no
> matter which apps are running, or if on internet or not).
>
> When it shutsdown I just see blackscreen with blinking cursor in upper
> left corner.
>
> I installed Zone Alarm Internet Security Suite 6.x and also Adaware SE
> and attempted to scan system but PC shutsdown in the middle of the
> scannning with either.
>
> Installed HijackThis but no unusual tasks running.
>
> I ensured no bad BHOs were installed In IE.
>
> I connected fine to internet and using IE6 ran Windows Update and
> installed the latest critical updates for IE6 and Win98. And revisiting
> WindowsUpdate shows all critical updates installed.
>
> I disabled the screensaver, wallpaper, and power management.
>
> Ran System File Checker (SFC) in Safe Mode.
> SFC reported the following files may be corrupted:
> C:\windows\system\setupx.dll
> C:\windows\system\fpwpp.dll
>
> (used defualt search settings - searched
> C:\windows\system
> C:\windows\system32
> C:\Program Files\Accessories
> C:\Program Files\Common Files
>
> for files with following extnesions:
> 386 / com /dll /drv / exe / mpd / ocx /scr / sys / vxd
>
>
> System has MS Office 2000 installed. But FrontPage appears to not be
> installed. So uncertain source of fpwpp.dll listed above.
>
> I double checked all the tasks which were running and all related to
> hardware installed on machine (I removed unneccessary tasks/services).
> Still shuts down.
>
> I cannot test impact of items showing up in tasklist related to HP LJ1000
> printer, as friend did not bring printer with (I'm avoiding uninstalling
> for this reason).
>
> In MSCONFIG I chose Selective Startup and unchecked everything so they
> would not load at Windows startup. PC still shutsdown unexpectedly.
>
> I've allowed the system to sit idle in SafeMode to see if unexpectedly
> shutsdown there as well. But it does not.
>
> Right now before I post this I have regular Windows launched, with
> selective startup chosen. Only items in task list is explorer, cpqeadm
> (compaq keybd utility), bttnserv (compaq easy buttons utility), em_exec
> (logitech), and systray. No HP printer or scanner drivers loaded.
>
> I have had on for a half hour and no crash! So maybe it is an issue
> related to the LaserJst drivers? Will see if PC is crashed in the
> morning.... Yep it crashed.
>
> I have mixed thoughts on if it is a Windows issue or hardware issue.
>
> Bootlog.txt shows following four errors:
>
> LoadFailed = C:\ESSOLO.sys
> (which i think are real mode sound drivers... not needed... sound works
> fine in Windows)
>
> LoadFailed = ndis2sup.vxd
> (not sure why this is but PC conencts to the intternet via dial-up fine
> and PC is not conencted to a LAN)
>
> INITCOMPLETEFAILED = SIS530V
> (I assume this is for the SIS chipset with integrated video' video seems
> to be fine in windows)
>
> INITCOMPLETEFAILED = SDVXD
> (not sure yet what this is)
>
> No bad entries appear in Device Manager (no question marks) and all
> hardware appears to be working correctly.
>
> I ran scandisk from DOS prompt and some lost clusters were found and
> were auto fixed. And then also ran full surface scan and a bad sector or
> two was found which scandisk flagged.
>
> Opening case I checked to be sure power supply and cpu fans were working
> and areas around CPU was clear. Components don't seem to get overly
> warm.
>
> Discovered the original 64MB RAM in PC (PC-100), was upgraded with two
> additional 256MB PC-133 SDRAM mods. But Windows only reports 444MB
> (whereas 576MB=256+256+64 total was installed). I assume the system
> board just does not support more than 444MB? Anywya I awapped in and out
> different combos of RAM modules, and re-ordering mods in sockets with no
> positive results.
>
> The Compaq BIOS Setup is quite lean (the fewest settings I have
> observed). Does not provide any settings to alter memory timings, etc.
>
> My friend states that the RAM was upgraded almost a year ago so and was
> not having issues until recently.
>
> I tested the ATX PowerSupply with an Antec PS tester and shows OK.
>
> As a FYI...
>
> My friend pulled the orginal hard drive from system in favor of a new
> larger 80GB 9image of original hard drive was copied over a year ago or
> so, same time as RAM upgrade). So I assume any hidden partion mirror
> recovery files on the orginal hard drive are no longer available.
>
> But found new hard drive has hidden system.sav directory which appears
> to be the Windows recovery files (friend states he did not get a
> recovery CD with PC, but I am not sure, As I assumed Compaq was
> delivering OEM WIn98 CD with PC's back then).
>
> Also I see C:\bootdisk which contains files to create a recovery
> bootdisk.
>
> I'm sure I'm forgetting to include the many other diags I've performed.
>
> Any thoughts on how to proceed troubleshooting this?
>
> Should I proceed with a Windows repair from CD (I have Win98SE boot
> floppy also)? If so which specific steps are recommended? Run Setup from
> the hard drive hoping the PC will not crash?
>
> Woody


Once youve lost data on the hdd you may have a mucked up OS. At that
point its generally better to clean reinstall than fiddle about trying
to fix what probably cant be fixed anyway.

I'd do that then see how it behaves. As others have said it sounds more
hardware, but theres no real knowing until you've eliminated what is
probably bad software.

Suggest putting the old drive back and using that to put win on, and
having the new drive there as well for now. Since you may be losing
data on it, it may also be dying. Either way make sure you're backing
up properly as the newer hdd might die soon. Or might not, ya dont
really know at this point.

I've never found sfc any real use myself.


NT